RH Associate (M/F) | Paço de Arcos

Posted 15 September 2021
SalaryNegotiable
LocationLisbon
Job type Temporary/Contract
DisciplineAdministrative/Clerical, Human Resources
ReferenceBBBH472738_1631694459

Job description

A Kelly Services é uma empresa de Gestão de Recursos Humanos que oferece oportunidades de emprego em diversos sectores, de Norte a Sul de Portugal. Anualmente, em todo o mundo, a Kelly Services emprega, em média, cerca de 560 000 pessoas em trabalho temporário e cerca de 10 000 em funções permanentes.

Currently, we are recruiting a RH Associate (M/F).

Accountabilities:
*Ensure that inquiries are managed and customers are serviced according to: service level agreements and local & global policies & procedures
*Act as a dedicated point of contact for our customers (staff, managers and HR)
*Ensure that HR transactions are processed according to global processes

Responsibilities
*Provide excellent customer service to customers in accordance with Service Level Agreements on the initiation of HR transactions in Workday
*Be able to troubleshoot in more complex system inquiries and identify solutions
*Provides support to staff and managers on how to access and use Global HR self service tools, Reward and Recognition systems, and policies
*Represent HR Connect in the designated countries to all staff. Provide, based on needs and requirements, training, presentations to staff/manager and HR
*Log and manage calls using the case management system
*Answer HR local policy questions to staff for designated countries
*Run reports out of HR systems, create new reports
*Be a Subject Matter Expert on designated HR tools, programs and systems
*Develop, manage and maintain the knowledge database
*Suggest improvements on policies and procedures between service center sites and HR teams
*Represent HR Connect in HR (global, regional, local) Projects and system & process improvements linked to Workday, BRAVO!, MAP (performance cycle) etc.
*Build relationships with HR teams and other key stake holders, collaborate and share best practices

Minimum Requirements
*Bachelor's or equivalent in HR, Business Administration, Economics or equivalent
*Overall minimum of 2 years professional work experience within a commercial service delivery/customer service environment
*Fluent in 3 or more language(s) at least English and 2 of the following languages: French, German, Italian Dutch
*Experience in HR Systems and processes: Workday

Preferred Requirements
*Workday modules: Time and Absence, Core HCM and/or Recruitment
*Project management skills / experience
*Training delivery experience
*Multinational company experience in a service center environment
*Experience with standard operating processes and procedures
*Well-developed computer skills in the Microsoft Office 365 environment (preferably excels in excel)
*Language skills: one of the following additional languages: French, German, Dutch, Italian

If this offer meets your expectations, skills and motivation, send us right away your application.

A Kelly Services atua na qualidade de Agência de Emprego, em relação à presente oferta. Informamos que se optar por se candidatar, as suas informações serão tratadas de acordo com a Declaração de Privacidade da Kelly Services.
_______

Kelly Services acts as an Employment Agency in relation to this offer. Please be advised that if you choose to apply, your information will be treated in accordance with the Kelly Services Privacy Statement.