Kelly Services is a Human Resources Management company that offers job opportunities in various sectors, from North to South of the country. Annually, the company employs an average of 480,000 people worldwide. Since 2015 Kelly Services has been distinguished as one of the 100 best companies to work for in Portugal.
Right now, we're working with a client, who is a management consulting, technology services, and outsourcing company. They are a global outsourcing provider of customer experience management, helping the largest brands in the world retain and grow their customer base.
We are looking for candidates with native level of Portuguese to be a Technical Customer Support Associate (m/f) for a B2B and B2C Project.
Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation
Performs customer request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution
Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention
Develops and maintains knowledge of customer and customer specific business environment
May promote client products and services by suggesting additional or alternative products to meet customer's needs
Contact Potential Clients that requested information about the Company Services.
Native Portuguese and a good knowledge of English
Previous similar experience
Good analytical ability
Proven ability to meet deadlines
Good skills on Office Pack tools (Excel)
Strong communication skills
Ability to remain calm and professional in all situations
Place of work: Great Lisbon area.
Progress and growth happen when careers are in motion. We can help you take your career where you want it to go, and where you may have never imagined. Top companies count on us to connect them with talent like you.
Let us help you find what's next. Take your talent to the top!
A Kelly Services atua na qualidade de Agência de Emprego, em relação à presente oferta. Informamos que se optar por se candidatar, as suas informações serão tratadas de acordo com a Declaração de Privacidade da Kelly Services.
Kelly Services acts as an Employment Agency in relation to this offer. Please be advised that if you choose to apply, your information will be treated in accordance with the Kelly Services Privacy Statement.