Order Support Specialist (m/f) Italian

Posted 22 July 2021
LOCATIONLisbon, Lisbon Municipality, Lisbon District
Job type Temporary/Contract
DisciplineCustomer Support/Client Care, Contact Center & Shared Services

Job description

Are you ready for a new adventure? Do you speak Italian? Then we have the right job for you!

Currently, we're recruiting Order Support Specialist (m/f) with fluency in Italian, for an American multinational technology company. This position would be suitable for those interested in new technologies and online shops. If you speak native or have a high level of Italian and English, you are the perfect fit!

Main responsibilities:
The Order Support Specialist (m/f) has a wide range of responsibilities focused on fulfilling customer expectations and/or notifying them of changes, alerting superiors to any slowdowns in delivering customer service and improving the overall customer service experience. The role may also include processing incoming requests from customers for changes in shipment disbursement: package reroutes, address corrects, hold for pickup or return to sender.

- Oral and written communication skills in one or more of the following language - Italian and English (mandatory);
- Excellent communication skills;
- Proactivity and dynamism;
- Very good technical knowledge (eliminatory);
- Strong Customer and results orientation.

Conditions: RBM + meal allowance + performance bonus
Schedules: 7h00 to 22h00 MON-SUN (rotating shifts 8h/day - 40h (week)

What we offer:
- Employment contract;
- Opportunity to work in a company, with an enthusiastic environment in Lisbon centre;
- Competitive salary conditions.

If you are looking for an opportunity where you can make a difference, then this job is for you!
We look forward to hearing from you!

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