Online Retail Support Specialist (m/f) German & English

Posted 27 September 2021
SalaryNegotiable
LocationLisbon
Job type Temporary/Contract
DisciplineCustomer Support/Client Care, Contact Center & Shared Services
ReferenceBBBH483497_1632763662

Job description


Are you ready for a new challenge? Do you speak English? Then we have the right job for you!

Currently, we're recruiting an Online Retail Support Specialist (m/f) with fluency in German and English, for an multinational sports company. This position would be suitable for those interested in sports products and online shops. If you speak native or have a high level of English, you are the perfect fit!

Main responsibilities:
The Online Retail Customer Support Specialist (m/f) has a wide range of responsibilities focused on placing orders, do inquiries regarding the product/services, processing incoming requests from customers for changes in shipment disbursement: package reroutes, address corrects, assisting with returns and refunds, checking the order status, handling costumer complains. You will also provide technical support if necessary for the client's app.

Profile:
- Oral and written communication skills in the following language - German & English (mandatory);
- Excellent communication skills;
- Proactivity and dynamism;
- Very good technical knowledge (eliminatory);
- Strong Customer and results orientation.

Conditions: RBM + meal allowance + performance bonus
Schedules: 7h00 to 22h00 MON-SAT (rotating shifts 8h/day - 40h (week)

What we offer:
- Employment contract;
- Opportunity to work in a company, with an enthusiastic environment in Lisbon centre;
- Competitive salary conditions.

If you are looking for an opportunity where you can make a difference, then this job is for you!
We look forward to hearing from you!

A Kelly Services atua na qualidade de Agência de Emprego, em relação à presente oferta. Informamos que se optar por se candidatar, as suas informações serão tratadas de acordo com a Declaração de Privacidade da Kelly Services.
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