Online Game Support Agent - Spanish (mf)

Posted 19 July 2021
SalaryNegotiable
LOCATIONLisbon, Lisbon Municipality, Lisbon District
Job type Temporary/Contract
DisciplineCustomer Support/Client Care
ReferenceBBBH464734_1626718322

Job description

Want to be part of an ambitious team and face scaling challenges daily? We have the perfect job for you!

Our client is a leading GameTech company in Greece and one of the fastest-growing in Europe, and they aim to leverage cutting-edge technology to provide the optimum experience to those who trust them for their entertainment.

To help their fast-growing in Portugal, we are looking for an Online Game Support Agent, and you will be responsible for being the touchpoint to handle all communications and assist their members with all their queries and issues that they may face.

Responsibilities:
- Receive customer questions, complaints, and comments (email, phone, live chat);
- Treat customers with respect and do whatever you can, within company policies, to make sure customers are satisfied with their purchases;
- Quick and efficient response to the customer via email or phone;
- Internal communication with other departments, following pending issues related to customer's requests;
- Provide outbound services via email and phone;
- Be Always updated with the company's product, promos, policy, and changes as required;
- Update customer database;
- Collaborating with team/shift leader & colleagues.

Requirements:
-Native or fluent in Spanish and English (fluency in both languages - mandatory);
- Previous experience as Customer Support, Customer Advisor or similar (mandatory);
- Interest in sports and games may be helpful;
- Good skills in computer & MS office;
- Advanced communication skills;
- Availability to work (mandatory).

Workload - Monday to Sunday, with 24/7 schedules

What we offer:
- Direct contract with our client;
- Competitive salary package + Bonus scheme + Health insurance +Monthly allowance for lunch;
- Challenging, responsible, and varied tasks.

If you feel that you will match this job, please send us your updated cv.
Come along and join us!

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