Fraud Prevention Agent (m/f) French & English

Posted 06 December 2021
Job type Temporary/Contract
DisciplineCustomer Support/Client CareContact Center & Shared Services

Job description

Kelly Services is a multinational company, based in Portugal since 2008. As Human Resources specialists, we work every day in order to give the best solutions to our partners and to our candidates.

Our client is a global leading customer engagement provider, who differentiate themselves from other similar companies, by empowering the customer experience, designing and delivering excellence on behalf of some of the world's most respected brands.

Accordingly to this and for one of their final clients, who is an American multinational technology company, we're helping them to grow their support team in Lisbon.

We're recruiting a Fraud Prevention Agent (m/f) with fluency in English and French to verify assigned orders of web purchases which fall under the scope of doubtful integrity.

It is required to review an array of data and perform an investigation leading to acceptance or cancelation of an order. The ability to identify and record deviating activities, discovering trends, and flagging emerging issues are a core part of the individual's tasks.

What do you need to have?

  • Proficiency in English and French, both written and oral production;
  • Excellent communication skills;
  • Proactivity and dynamism;
  • Strong results and customer orientation.

Working schedules: Monday to Sunday between 07 am until 10pm (8h/d) with two rotative days off per week;

What do we offer?

  • Conditions: RBM+ Meal Allowance + monthly bonus;
  • Work in a dynamic and multicultural environment;
  • Ongoing training and Support;
  • Work contract since day one directly.

We can help you take your career where you want it to go, and where you may have never imagined. Top companies count on us to connect them with talent like you.

Let us help you find what's next. Take your talent to the top!

A Kelly Services atua na qualidade de Agência de Emprego, em relação à presente oferta. Informamos que se optar por se candidatar, as suas informações serão tratadas de acordo com a Declaração de Privacidade da Kelly Services.

Kelly Services acts as an Employment Agency in relation to this offer. Please be advised that if you choose to apply, your information will be treated in accordance with the Kelly Services Privacy Statement.