Service Operator (Danish Speaker) - Lisbon

Publicado 13 de janeiro de 2022
SalárioNegotiable
LocalizaçãoLisboa
Categoria Permanente
SectorApoio ao Cliente/Atendimento ao Cliente
ReferênciaBBBH506800_1642074524

Descrição

Kelly Search & Selection is currently looking for a Danish Speaker, to our multinational client Bosch, in Lisbon.

Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers. The teams find fast and efficient solutions for thousands of people on a daily basis - from claim management to life-saving emergency calls, among other services.

Responsibilities:

  • Taking responsibility: On behalf of your client , you will handle customer inquiries in writing and by telephone in Danish. You will support customers with their extensive requests concerning digital topics such as vehicle apps.
  • Think comprehensively: In case of challenges with booked services in the vehicle you are the first contact person and present possible solutions to the customer in 1st or 2nd level support.
  • Implement reliably: Forwarding technical issues to the appropriate departments is just as much a part of your responsibilities as communicating with the specialist centres. You will also advise our customers on the existing digital product portfolio.

Requirements:

  • Personality: customer-oriented, responsible and communicative;
  • Working method: professional, independent, reliable, service- and solution-oriented;
  • Experience and know-how: Enthusiasm for customer service in the automotive sector, quick perception and secure handling of common information technologies, also with ticketing tools;
  • Language: Danish language skills at native speaker level in written and spoken in combination with good knowledge of English;
  • Training: no specific training required.

If you are interested in this offer, please submit your updated CV.

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