Retail Back-office Specialist (m/f) Italian & English

Publicado 13 de maio de 2022
Categoria Temporário/Contrato
SectorIdiomasApoio ao Cliente/Contact Center


Are you passionate about online business and have experience in Customer Care Assistant? Then we have the right job for you!

Kelly Services is recruiting a Retail Back-office Specialist fluent in Italian & English (m/f) for an American multinational technology company. This position would be suitable for those interested in new technologies and online shops.

Main responsibilities:
The Retail Back-office Specialist (m/f) has a wide range of responsibilities focused on fulfilling customer expectations and/or notifying them of changes, alerting superiors to any slowdowns in delivering customer service and improving the overall customer service experience. The role may also include processing incoming requests from customers for changes in shipment disbursement: package reroutes, address corrects, hold for pickup or return to sender.

- Oral and written communication skills in the following language - Italian and English (mandatory);
- Excellent communication skills;
- Proactivity and dynamism;
- Very good technical knowledge (eliminatory);
- Strong Customer and results orientation.

Schedules: Monday to Sunday - rotative shifts between 7 am - 10 pm (8h/d) with two rotative days off per week.

We Offer:
- Employment contract with Kelly Services;
- RBM + Meal Allowance + Proportional + Performance bonus;
- Challenging, responsible, and varied tasks.
- Wellbeing campaigns, training and development programs, partnerships/discounts, and year-round events (solidarity and environmental actions, volunteering, and fun competitions.

If you feel that you'll match with this job, please send us your updated cv.

Let us help you find what's next. Take your talent to the top!

A Kelly Services atua na qualidade de Agência de Emprego, em relação à presente oferta. Informamos que se optar por se candidatar, as suas informações serão tratadas de acordo com a Declaração de Privacidade da Kelly Services.

Kelly Services acts as an Employment Agency in relation to this offer. Please be advised that if you choose to apply, your information will be treated in accordance with the Kelly Services Privacy Statement.