Regional Case Management Manager - English Speaker (M/F)

Publicado 01 July 2021
LocalizaçãoAmadora, Amadora, Distrito de Lisboa
Categoria Permanente


Kelly Services is recruiting a Regional Case Management Manager - English Speaker (M/F), for our client Siemens, located in Alfragide.

The Regional Case Management Manager for the Microsoft Dynamics Case Management tool (C-Ontact) will be a single point of contact for the assigned countries in their quest for support or changes in the system. Her/his role will be to harmonize the functionalities and usage of C-Ontact among countries and within the region.

  • What role will you play?

    • Be an active member of the global C-Ontact team led by the global Case Management Product Manager and represent the country/region views in the team;
    • Drive consolidation of country admin templates to a single regional solution;
    • Lead the project of implementation of ServiceNow for ticketing in the region;
    • Be the main point of contact for users/functional teams in the countries;
    • Perform regional user communication;
    • Training of functional teams and users;
    • Maintenance and enhancement of country correspondent admin template in collaboration with functional teams and users;
    • Organize user acceptance tests for local releases and participate in user acceptance test for global releases
    • Open tickets for incidents on behalf of the countries
    • On call support

Does this sound Good? What do I need to qualify for this job?

  • Bachelor degree (preferable);
  • Excellent interpersonal and communication (verbal & written) skills in English is mandatory
  • Knowledge in relevant HR systems architecture (in particular Microsoft Dynamics C-Ontact);
  • Knowledge in data base management;
  • Digital mindset: interest and experience in IT solutions/applications;
  • Excellent people skills and sensitivity to intercultural issues
  • Team Player, with strong customer focus, results & quality orientation;
  • Dynamic: ability to work in a virtual and international environment;
  • Reliable, organized, with autonomy and strong communication skills;
  • Solution oriented.
  • Additional skills in European languages is a plus (French, German, Spanish, etc.)

You will love to have:

Flexible home office policy and flexible schedule, virtual budget to use in the selection of working tools to improve your home office setup, medical center and canteen in the facilities, sport groups, volunteering initiatives, social and networking events. They also offer access to e-learning platforms and partner discounts!

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