Processes Support Coordinator (m/f) - Lisbon

Publicado 01 November 2021
Categoria Temporário/Contrato
SectorApoio ao Cliente/Atendimento ao ClienteContact Center


Kelly Services is a Human Resources Management company that offers job opportunities in various sectors, from North to South of the country. Annually, the company employs an average of 480,000 people worldwide. Since 2015 Kelly Services has been distinguished as one of the 100 best companies to work for in Portugal.

Our client is a Japanese multinational information technology service and consulting company with a focus on creating new paradigms and values with the intention of contributing to a more harmonious and advanced society.
At this moment we are helping them by recruiting a Processes Support Coordinator (m/f) to join their office in Lisbon.

Main Responsibilities:

  • Monitors and tracks candidate pipeline and ensures suppliers have detailed information on profiles;
  • Guarantees hiring manager provide feedback on present candidates by agencies and suppliers;
  • Schedules interviews between suppliers and hiring managers;
  • Communicates results and organizes start dates with client/hiring manager and candidate
  • Liaises offers and manages subsequent contract generation, accesses needed and gathers all necessary documentation;
  • Provides regular updates and feedback to managers through the whole process;
  • Ensures the recruitment process lifecycle is completed in a fast, efficient, and professional manner at all times, minimizing the time to hire;
  • Monitors Service Level Agreements, key operational metrics, and process and data compliance regularly, escalating or resolving issues where appropriate;
  • Use internal tools to execute the daily tasks;
  • Ensures category reporting on a regular basis, according to predefined metrics and ad hoc when needed.

What do you need to have?

  • Proven ability to work independently and as a team member;
  • Excellent communication skills written and verbal including formal presentation skills;
  • Good organizational, multi-tasking, and time management skills;
  • Adaptable communication ability to conform to the varied corporate cultures and organizational structures of our customers;
  • The ideal candidate will be a highly motivated independent self-starter who thrives on challenge and delivering exceptional results;
  • The ideal candidate must possess a desire to learn and deliver as a true team player;
  • English B2 minimum;
  • Microsoft Office Tools: Excel, Power Point and Word;
  • SAP: Nice to have.

What can you expect from us?

  • The possibility to join a well established company;
  • Work Contract with Kelly;
  • Project with an estimate duration of 9 months;
  • Attractive salary package (1400€ of base salary).

Work Schedule: From 09 am until 06 pm (Monday to Friday).

Work Location: Saldanha (Lisbon) with a hybrid model (Mondays at the office).

If this offer meets your expectations, skills, and motivation, send us right away your application.

A Kelly Services atua na qualidade de Agência de Emprego, em relação à presente oferta. Informamos que se optar por se candidatar, as suas informações serão tratadas de acordo com a Declaração de Privacidade da Kelly Services.

Kelly Services acts as an Employment Agency in relation to this offer. Please be advised that if you choose to apply, your information will be treated in accordance with the Kelly Services Privacy Statement.