Kelly Engineering is recruiting Order Desk/Planning Manager for a leading multinational group in engineering and lighting solutions, in Lisbon.
Incoming order management (check, upload, set). ERP transactions (order creation, claim order creation, settings, confirmations, return good transactions);
- Communication with the customers (orders, claims);
- Confirmation of the orders, and follow-up of the execution to obtain customer satisfaction, in terms of OTD and Lead-time;
- Control over the daily and monthly turnover;
- Review of the orderbook and definition of priorities on customer demand;
- Be the Voice-of-the -Customer in the internal organization at the plant;
- Internal coordination (from the order arrival till the delivery) with Production Planning, Quality, Production, Shipping, Warehouse;
- Reporting & analysis (forecast, deviations);
- Review and data cleaning and integrity of the information contained in the order-book;
- People management (workload, trainings, …);
- Preparation and monitoring of daily production plan;
- Management of the daily planning meeting;
- Short and long term planning based on customer orders and forecasts;
- Planning process development to improve efficiency;
- Elaboration and communication of the standard lead-time list, based on plant capacity and materials availability;
- Problem solving: investigate production issues, root causes analysis and provide solutions (delayed order, missing components, customer requests);
- Coordination with Purchasing department to anticipate materials.
Bachelor or Master degree in Logistic / Supply Chain, International Trade;
- At least 3-7 years of experience in a relevant position (Supply Chain, Logistics, Stock Management);
- English (B2);
- Good knowledge of Outlook, Excel, Word;
- Good ERP knowledge;
- Experience in Team Management;
- Excellent communication skills (verbal expression and in writing);
- Problem solving & Customer oriented.
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