Online Retail Support Specialist (m/f) French & English

Publicado 13 de janeiro de 2022
Categoria Temporário/Contrato
SectorApoio ao Cliente/Atendimento ao ClienteContact Center


Are you ready for a new challenge? Do you speak French? Then we have the right job for you!

Currently, we're recruiting an Online Retail Support Specialist (m/f) with fluency in French and English, for an multinational sports company. This position would be suitable for those interested in sports products and online shops. If you speak native or have a high level of French and English, you are the perfect fit!

Main responsibilities:
The Online Customer Support Specialist (m/f) has a wide range of responsibilities focused on placing orders, do inquiries regarding the product/services, processing incoming requests from customers for changes in shipment disbursement: package reroutes, address corrects, assisting with returns and refunds, checking the order status, handling costumer complains. You will also provide technical support if necessary for the client's app.

- Oral and written communication skills in the following language - French and English (mandatory);
- Excellent communication skills;
- Proactivity and dynamism;
- Very good technical knowledge (eliminatory);
- Strong Customer and results orientation.

Conditions: RBM + meal allowance + performance bonus
Schedules: 7h00 to 22h00 MON-SAT (rotating shifts 8h/day - 40h (week)

What we offer:
- Employment contract;
- Opportunity to work in a company, with an enthusiastic environment in Lisbon centre;
- Competitive salary conditions.

If you are looking for an opportunity where you can make a difference, then this job is for you!
We look forward to hearing from you!

A Kelly Services atua na qualidade de Agência de Emprego, em relação à presente oferta. Informamos que se optar por se candidatar, as suas informações serão tratadas de acordo com a Declaração de Privacidade da Kelly Services.

Kelly Services acts as an Employment Agency in relation to this offer. Please be advised that if you choose to apply, your information will be treated in accordance with the Kelly Services Privacy Statement.