Kelly IT is looking for a Head of Application Support (M/F), to directly integrate our client's office. Our client is a global medical products and technologies company, with an IT competence center in Lisbon.
- Demonstrates knowledge of best practices and procedures of create global support organization;
- Create, manages, and delivers to SLA's and KPI's for a global support organization;
- Provides governance and ownership of internal and external application Support Services providers in a Managed Services model;
- Documents each application and produces a maintenance plan to ensure high availability and planned change control;
- Ensures applications have agreed disaster recovery, data backup, and archiving plans;
- Supports the development of the appropriate service culture within the internal and external delivery teams.
- Measure, support and maintain health of applications.
- Take ownership and deliver high quality solutions for issues and requests.
- Communicate solutions effectively to technical and non-technical teams.
- Define and comply with standard processes when implementing solutions.
- Manage budgets for ongoing operational expense and projects
- Minimum Bachelor degree in Computer Science, Engineering or related field;
- High experience related to support for software products and services;
- Ability to work in a team-oriented, collaborative environment;
- Ability to communicate clearly and confidently, to different audiences simultaneously, such as business, technical, operations, senior management, etc;
- Fluency in English;
If you have the skills mentioned above, submit your application!
A Kelly Services atua na qualidade de Agência de Emprego, em relação à presente oferta. Informamos que se optar por se candidatar, as suas informações serão tratadas de acordo com a Declaração de Privacidade da Kelly Services.
Kelly Services acts as an Employment Agency in relation to this offer. Please be advised that if you choose to apply, your information will be treated in accordance with the Kelly Services Privacy Statement.