Kelly Search & Selection is currently looking for a French Speaker, to a elevator emergency service, to our multinational client Bosch, in Lisbon.
Bosch Service Solutions develops and delivers Customer Experience, Mobility and Monitoring solutions for companies and their customers. The teams find fast and efficient solutions for thousands of people on a daily basis - from claim management to life-saving emergency calls, among other services.
Achievement of established objectives according to the criteria and requirements of the organization with technical support and following the appropriate work instructions.
Full time (8 hours/day) or part time (5 hours/day) - Monday to Sunday.
- Communicating to current or potential customers via calls.
- Providing information, consultation, answering questions, handling claims, etc.
- Service, incident and treatment requests
- Identification of needs, opportunity legend, service extension, case follow-up, etc.
- Offers technical and professional support, resolves incidents.
- Established productivity and processing quality goals.
- Suggests and participates in improvement actions.
- Adequate communication with colleagues and superiors, focusing on the satisfaction and achievement of the objectives set to the customer.
- Fluent French
- Experience or potential in customer service
- Computer application processing, general IT know-how desirable
- Strong customer orientation
- Teamwork, efficiency and quality oriented
- Flexible working style
- Active listening, and interpersonal sensitivity and empathy
- Cooperation and team spirit
- Stress and frustration tolerance
If you are interested in this offer, please submit your updated CV.
A Kelly Services atua na qualidade de Agência de Emprego, em relação à presente oferta. Informamos que se optar por se candidatar, as suas informações serão tratadas de acordo com a Declaração de Privacidade da Kelly Services.
Kelly Services acts as an Employment Agency in relation to this offer. Please be advised that if you choose to apply, your information will be treated in accordance with the Kelly Services Privacy Statement.