Kelly Services is currently recruiting for a Work at Home Customer Support Agent to join our client's team. The successful candidate must be fluent in French with English.
The main purpose of this role is to provide professional and efficient support to their customers in line with contractual agreements.
Main duties and responsibilities include:
- To respond to all client queries within given timescales, efficiently, effectively, and accurately;
- To develop and maintain a full knowledge of client processes and services;
- To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff;
- Uses analytical skills to isolate and resolve complex technical issues through appropriate troubleshooting methodology;
- Confident navigating through multiple systems and tools to research, comprehend and deliver solutions to customer in real time;
- Responsible for maintaining and updating all administration.
- Native or fluency in French with English (written and spoken - mandatory);
- Experience in customer facing environments (phone, chat, in person, etc.);
- Demonstrates passion for customer service, ownership of the customer experience and determination to deliver a comprehensive resolution;
- Responsible, adaptable, and resourceful, as well as have the ability and a strong motivation to work from home;
- Commitment to a high level of accuracy and excellent attention to detail;
- Ability to work on own initiative and under pressure to achieve deadlines;
- Effective time management strategy including ability to multi-task, prioritize, organize, and balance workload;
- Proficient in the use of Office package.
You will receive excellent support in the role from a dedicated team manager however as you will be working from home, PC literacy, a high degree of flexibility in your schedule, strong organization skills, independence and self-reliance are essential.
If you feel that you will match with this job, please send us your updated cv.
Come along and join us!
A Kelly Services atua na qualidade de Agência de Emprego, em relação à presente oferta. Informamos que se optar por se candidatar, as suas informações serão tratadas de acordo com a Declaração de Privacidade da Kelly Services.
Kelly Services acts as an Employment Agency in relation to this offer. Please be advised that if you choose to apply, your information will be treated in accordance with the Kelly Services Privacy Statement.