Kelly Search & Selection is currently recruiting a Collections Analyst, fluent in Italian, for a client located in Lisbon.
Our client is a global medical products and technologies' company focused on therapies for the management of chronic conditions, with leading market positions in advanced wound care, ostomy care, continence, and critical care, and infusion devices.
Purpose of role
To reduce receivable open balances and improve the payment behavior of the Customers. Maintain a high level of customer experience and contribute to the Cashflow target of the Group.
Key Duties & Responsibilities
- Contact with external customers and follow-up all aged receivables via call, email or the collections tool. Reduce payment cycle and to ensure the customers respect the payment terms agreed
- To issue reminders in accordance with policies and procedures.
- To work with the OTC Team Lead to pro-actively manage customer accounts as required by the SLA's.
- To investigate and address customer claims via disputes
- To respond to general queries from customers regarding payments.
- To research and verify receipt of payments and investigate residuals
- To notify the OTC Team Lead regarding cash flow problems or unresponsive customers.
- To identify and process refund requests.
- To identify and process write-off requests.
- To negotiate and implement payment arrangement plans for delinquent customers.
- To prepare trackers and assist with starting legal procedures
- To receive notification of customer bankruptcy, verify obtained information and alert the OTC Tower Lead for further escalation.
- To properly document the outcome of any contact with the customer in collections tool to ensure audit trail and customer relations.
- University Degree
- Finance qualification preferred
- Fluent English (B2 Level)
- Fluent Italian (C1/C2 Level)
- Working knowledge of SAP and Excel is an advantage
- Previous experience working in a GBS environment
- Working knowledge of collections processes
- Good communication skills
- Good customer experience skills
- Team player
- Analytical Skills
If you are interested in this vacancy, send us your updated CV.
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