Kelly Services is working with a client, who is a management consulting, technology services, and outsourcing company. They are a global outsourcing provider of customer experience management, helping the largest brands in the world retain and grow their customer base.
To join their client's Content Reviewer team, we are recruiting Arabic Team Lead (m/f).
As a Team Lead your main responsibilities are:
- Develop procedures, policies, and standards for the team.
- Act to minimize costs and maximize added value for Customer service activities and the Organization overall.
- Recommend and prepare action plans to increase team's productivity, quality and customer services standards, completing audits, identifying customer service trends, determining system improvements an implementing change.
- Develop, foster, and maintain effective customer and partner relationships, maintaining an excellent customer satisfaction score.
- Fluent / Native in written and verbal in Arabic and English (mandatory);
- Complete Compulsory Education (Minimum required);
- Professional experience as a Team Leader or Supervisor (mandatory).
- Experienced at using search engines to find information on the internet.
- Familiar with and heavy-user of social media products.
- Professional experience in the back office or administrative task-based roles.
- Excellent knowledge as a user of MS Office products and the Internet.
- Focus on the rigour, productivity, and quality of service provided.
- Ability to work under pressure.
- Work in a dynamic and multicultural environment.
- Ongoing training and Support.
If you are looking for an opportunity where you can make a difference, then you make the perfect fit for this job!
We look forward to hearing from you!
A Kelly Services atua na qualidade de Agência de Emprego, em relação à presente oferta. Informamos que se optar por se candidatar, as suas informações serão tratadas de acordo com a Declaração de Privacidade da Kelly Services.
Kelly Services acts as an Employment Agency in relation to this offer. Please be advised that if you choose to apply, your information will be treated in accordance with the Kelly Services Privacy Statement.